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Google Adsense login problemI have Adsense ads on several websites and I was deeply convinced that I adhere to all the rules and TOS related to running an Adsense account. The account was a mature one, bringing some income already and it was interesting to test various banner sizes, their location and CTR.

But my excitement ended a couple of days ago when  I couldn’t login and received an email from Google team:

Hello,
Thank you for your interest in Google AdSense. Unfortunately, after reviewing your application, we’re unable to accept you into AdSense at this time.
We did not approve your application for the reasons listed below.
Issues:
– Unsupported Language
Further detail:
Unsupported Language: We have found that the majority of your site’s content is in a language we do not currently support. Right now, we are only able to offer language support and ad targeting for the languages listed here: https://www.google.com/support/adsense/bin/answer.py?answer=9727&hl=en_GB.
If you manage or own another site in one of our supported languages, feel free to resubmit your application as described below.
While we look forward to supporting your language, we do not yet have a date as to when AdSense will be available for you. If you would like to stay up-to-date with the languages we support, please feel free to check back with us at the link above.

There is nothing wrong with it, right?
You would even say, that the email looks ok and I just broke the rules. However, there is one small detail: I didn’t create content in unsupported languages. I double checked the list of languages that Google team kindly linked to and it gave me consolation that everything was fine from my site.

Ok, but what to do now.
Someone must have obviously made a mistake simply deleting my account with everything in it giving an absurd reason why.

I didn’t want to let it go and I decided to get the issue resolved fast. Unfortunately, what I found out is that you can’t just contact Google team and ask for your account revision. They offer forum access instead, where you can write about your problems.

In the forum, I noticed more people facing their account being closed down but I was the only one with unsupported languages problem.

I participated in several discussions and after a couple of days I got another surprising email from Google:

Congratulations!
Your Google AdSense application has been approved. You can now activate your account and get started with AdSense in minutes.
STEP 1: Sign in to your account.
Please visit https://www.google.com/adsense?hl=en_US and sign in using
the email address and password that you submitted with your application. If you’ve forgotten your password, visit http://www.google.com/adsensepassword for assistance.
STEP 2: Generate and implement the AdSense code.
STEP 3: See the results.

Surprise
Great news was that after signing in all my account data, balance, Adsense codes were restored and up and running.

But after all, I still don’t know why it happened. I didn’t receive any explanation or apology. But maybe I’m expecting too much from Google 😉 It was definitely strange!

Do you have similar experience? What do you do in such situations to get it solved?

14 comments…
  • Keith Davis@Pubic Speaking and Presentation Skills March 12, 2011, 11:30 am

    Hi Justyna
    Weird!
    Good of you to have a go at the all knowing internet eye: Big G.

    Google does strange things in the webmaster tools occasionally but it seems to sort things out eventually.

    BTW – Bought Market Samurai – videos are great and the one off payment is pretty low. Get it back on a single commision.

    Reply
    • Justyna March 12, 2011, 4:59 pm

      Hi Keith,

      Now, I hope they will not close down my account because of that blog post 😉

      It seems, strange things happen but fortunately everything goes back to normal after a while. But definitely, it was not one of those pleasant experiences 😉

      MS: Great!! Thanks. Let’s set up our MS chat via email.

      Reply
  • DailyAppNews March 12, 2011, 11:57 pm

    Hi Justyna,
    Long time ago, I have known that Google is rather odd. If Google does something on our site or account adsense, I think we will get confused without any explanation or apology to us.
    As my previous blog, Google has banned it without any explanation what’s wrong with my previous blog. I feel I didn”t make any mistakes which violate Google Policy for blog/site. I posted my previous blog manually and regularly 3-7 articles/day. So, it made my previous blog get many visitors and traffic.
    Many blogs/sites with firm content and using Auto Generated Content to get more many visitors and traffic were just fine until now. I think Google does unfair, without giving explanation on what it did to my blog.

    Reply
    • Justyna March 14, 2011, 10:16 pm

      @DailyAppNews, Thanks for the comment.

      Thanks for sharing the story, hopefully you will have better luck with the new blogs you create.

      Reply
  • Karen@http://petersonfarms-azsearchforhomes.com/peterson-farms-homes March 20, 2011, 8:21 am

    A lot of wierd things happening with Google recently. Although I have never had problems with my Google Adsense account, my sister’s account is a different matter. Just last month her account was suspended by Google on account of violating Google’s terms. My sister said she made sure she did not violate any of their terms. She sent an email to Google but of course she did not hear from them yet. She is at the moment lurking their forums on a regular basis trying to make sense of her situation. The good thing that came out from this experience is that she is now running another ad network on her blog other than Google (while her account is still inactive). So, who know what they have been smoking at Google eh? 🙂

    Reply
    • Justyna March 22, 2011, 12:11 am

      Hello Karen,

      Thanks for sharing your sister’s experience. There is not much we can do unfortunately. I’m curious, which network is your sister using, is it good and reliable?

      Cheers

      Reply
  • Clark Hetherington from SEO Ireland March 21, 2011, 10:52 am

    Hi Justyna,

    I experienced the situation too! So brain wrecking. Until now I didn’t know why this is happening to my account. IS there a way to prevent this form happening?

    Reply
    • Justyna March 22, 2011, 12:09 am

      Hi Clark,

      Thanks for commenting.
      I see one solution to this problem, to stop using Google Adsense 😉 But since my account is live again, I keep using it. Don’t see anything better now to replace Adsense. But I also don’t have time now to look for something else.

      Reply
  • Jennifer @ Sacramento SEO company March 31, 2011, 9:02 pm

    I haven’t had anything like this happen with Adsense, but I did know someone whose site was penalized for buying links. They weren’t buying links, but because of their link profile not being very diverse, Google assumed that they were. It took them a really long time to get anything resolved.

    Reply
    • Justyna March 31, 2011, 10:53 pm

      Hi Jennifer,

      Thanks for describing the interesting case of your colleague. It seems that lack of good SEO knowledge can do you a lot of harm these days 😉
      Good they got things resolved successfully!

      Reply
  • Anthony@chicken coop plans April 18, 2011, 6:57 am

    Glad to know that they restore your account back. Google has that bad habit of not admitting their mistakes.

    I never had any issue with Adsense before but my blogger account back then got deleted without them notifying me. Same thing happens with me since I tried to contact them but I didn’t get any replies from them. Up to this day, I don’t work on a blogger platform anymore. I don’t appreciate them deleting my account since I consider blogging as a business itself.

    Reply
    • Justyna April 19, 2011, 10:44 pm

      Hi Anthony,

      thanks for sharing your story with Blogger. It is the most important argument I use when I convince my clients to build blogs on self-hosted platforms and that way they potentially avoid their “business” being shut down unexpectedly!

      Reply
  • Samantha Dermot April 18, 2011, 4:55 pm

    It’s too tough to have an argument with this big boss (GOOGLE). But surely it’s a good thing to know that you didn’t give up. It’s really weird and strange for many of us who haven’t experienced this kind of problem with google.
    Anyway thanks for sharing it.

    Reply
  • Kirsty@shopping cart April 23, 2011, 4:39 am

    Good thing that you contacted the Google adsense team for your problem on your account. This is my first time to encounter this problem. I thought Google always approved any application. I had a problem with deleting my blogger account without notice before and I didn’t do any action about it.

    Reply

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