I have Adsense ads on several websites and I was deeply convinced that I adhere to all the rules and TOS related to running an Adsense account. The account was a mature one, bringing some income already and it was interesting to test various banner sizes, their location and CTR.
But my excitement ended a couple of days ago when I couldn’t login and received an email from Google team:
Thank you for your interest in Google AdSense. Unfortunately, after reviewing your application, we’re unable to accept you into AdSense at this time.
We did not approve your application for the reasons listed below.
– Unsupported Language
Unsupported Language: We have found that the majority of your site’s content is in a language we do not currently support. Right now, we are only able to offer language support and ad targeting for the languages listed here: https://www.google.com/support/adsense/bin/answer.py?answer=9727&hl=en_GB.
If you manage or own another site in one of our supported languages, feel free to resubmit your application as described below.
While we look forward to supporting your language, we do not yet have a date as to when AdSense will be available for you. If you would like to stay up-to-date with the languages we support, please feel free to check back with us at the link above.
There is nothing wrong with it, right?
You would even say, that the email looks ok and I just broke the rules. However, there is one small detail: I didn’t create content in unsupported languages. I double checked the list of languages that Google team kindly linked to and it gave me consolation that everything was fine from my site.
Ok, but what to do now.
Someone must have obviously made a mistake simply deleting my account with everything in it giving an absurd reason why.
I didn’t want to let it go and I decided to get the issue resolved fast. Unfortunately, what I found out is that you can’t just contact Google team and ask for your account revision. They offer forum access instead, where you can write about your problems.
In the forum, I noticed more people facing their account being closed down but I was the only one with unsupported languages problem.
I participated in several discussions and after a couple of days I got another surprising email from Google:
Your Google AdSense application has been approved. You can now activate your account and get started with AdSense in minutes.
STEP 1: Sign in to your account.
Please visit https://www.google.com/adsense?hl=en_US and sign in using
the email address and password that you submitted with your application. If you’ve forgotten your password, visit http://www.google.com/adsensepassword for assistance.
STEP 2: Generate and implement the AdSense code.
STEP 3: See the results.
Great news was that after signing in all my account data, balance, Adsense codes were restored and up and running.
But after all, I still don’t know why it happened. I didn’t receive any explanation or apology. But maybe I’m expecting too much from Google 😉 It was definitely strange!
Do you have similar experience? What do you do in such situations to get it solved?